Turn Your Hotel Front Desk into a Competitive Advantage
No Lines, No Paper, No Hassle
The only solution offering a true 360º experience in the digitalization of check-in, check-out, and key delivery processes.
Our ALL-in-ONE solution covers every scenario— online and on-site, attended or unattended—optimizing guest arrival and departure processes to achieve greater operational efficiency, lower costs and enhance guest experience.
One OCR Engine. Every Scenario. Zero Hassle.
(Yes — even with different scanners, unusual languages, and IDs without MRZ)
Our powerful cloud-based OCR engine enables seamless scanning across all our solutions—online, on-site, and semi on-site.
It automatically detects over 15,200 types of identity documents in 138 languages, with no complex installations required. It updates silently in the background — you won’t notice it, but your operations definitely will.
More speed. Fewer errors.
And zero headaches from versioning or deployments.
Centralized
Services
Cloud-based platform with the highest-performance OCR engine on the market, capable of recognizing over 200 types of identity documents from 251 countries, with or without MRZ, in 138 languages.
High
Performance
We achieve average response times of under 1 second per document processing and recognition.
No
Deploys
Our centralized solution eliminates both direct and indirect costs associated with tedious and expensive deployments, version rollouts, and updates across all installations.
Auto Recognition
Auto Capture
Solutions designed to significantly enhance the user experience and prevent process abandonment or resistance to technological change. Simple and intuitive.
Location
without Borders
Allows operation in any hotel worldwide, covering all identity document types and language requirements — both local and international.
High
Quality
High-quality design in both visuals and usability, delivering an outstanding guest experience to boost conversion, reduce drop-off rates, and strengthen brand image.
Accessibility
Multilingual
Solutions available on any type of device, automatically adapting to the user’s device language.
Scalable
& Future-Proof
We continuously invest in R&D to stay ahead of technological innovation.
Online Check-in
Guestmate Check-in
What if over 25% of your guests could check-in before they arrive… and in just 3 steps?
The front desk no longer starts at the counter.With Guestmate, your guests can complete their online check-in from any device, in just 3 quick and intuitive steps.
No complications, no buttons to press, no need to select hotel, country, or document type.
Just capture the ID with our smart auto-capture feature — we’ll take care of the rest.
You win by reducing queues and workload. They win by heading straight to enjoy their stay.
A frictionless experience that makes a difference from the very first click.
Online Check-out
Guestmate Check-out
Fast, no lines… and everything under control.
With Guestmate Online Check-out, your guests can check out in seconds—right from their phone or any device.
They can choose a company or personal invoice, pay securely through our certified payment gateway, and, if needed, request luggage storage before heading to the airport.
Less time at the front desk, more time enjoying their stay (or not losing their flight).
A stress-free departure that also frees up your team.
On-site Check-in
Guestmate Capture – Mobile
Guests waiting at reception? Your staff no longer needs to be stuck behind the desk.
With our Guestmate Capture console, you can check in guests using a tablet or smartphone—anywhere in the hotel: in the queue, the lobby… even out on the terrace.
Capture guest data and signatures in seconds. Perfect for group check-ins.
Deliver a VIP experience with personalized service while the guest enjoys a coffee.
Fast, flexible, and 100% designed to enhance the experience — for both your guests and your staff.
On-site Check-in
Guestmate Capture – Frontdesk
Guest registration doesn’t have to be slow or complicated anymore.
Forget manual data entry in the PMS or navigating endless windows and dropdowns.
With Guestmate Capture for Front Desk, the process becomes seamless: scan IDs, capture signatures, and push all the information directly into your PMS.
It works with your current scanners — and we also provide compact, cost-effective models that save valuable front desk space.
Thanks to our cloud-based OCR engine — capable of recognizing over 15,200 documents from 251 countries—you can forget about installs, versioning, deployments, and costly updates.
Fewer errors, less wasted time. More efficiency from the very first guest.
Check-in/Check-out Unattended
Guestmate Kiosk
Check-in and Check-out with no waiting.
A smoother Front Desk. Happier guests.
Automate check-in, check-out, and key delivery in just seconds. An elegant solution that eases reception congestion, enhances the guest experience, and frees up your team to focus on what truly matters: taking care of people.
Perfect for high guest flow and ideal for those who prefer a fully self-service experience—no friction, no paperwork.
Operates 24/7 and integrates with multiple access technologies (RFID, NFC, Apple Wallet, Google Wallet…).
Turn waiting time into fast, seamless experiences.
